On hand technical support
For The Record has simplified and reimagined our customer care program, so you can capture, store, manage and produce the court record with confidence.
From flexible support packages to new prioritized contact channels, FTR Support offers convenience and choice with access to our self-service portal and software updates, and online and telephone support if needed.
When it comes to support, one size does not fit all. Our new support packages and service level agreements (SLAs) let you choose the right level of support for your specific application, needs and budget.
With a support contract, you have the peace-of-mind that our experienced technicians are on hand to help.
It's easy to access technical support
Our new support system is designed to provide ease of access and strength of support.
Through the new, updated online portal, support customers can submit requests, track progress and receive responses. It also hosts a convenient self-service knowledge base that will continue to evolve in providing immediate answers to common questions.