Support Contracts

Product Support Information

FTR offers the following optional support contracts for all FTR products.  These may be purchased through an FTR Authorized reseller. Contact one of our FTR Channel Sales Managers for further details and for assistance to find a reseller near you.

FTR provide exceptional service level commitments to all customers, with tailored packages that meet every organizations need.

All packages come with a standard 24 x 7,  year round dedicated phone level support. Staffed by professional and well trained engineers, this level of support is unsurpassed within the industry.

Choose your package today.

If your court, legislature or council uses FTR software and/or hardware products, and quick, efficient problem resolution is critical to your organization’s mission, you need FTR’s Ruby Service Contract. This package provides you with effortless answers to any questions you have on FTR products.

Download the brochure here for more information (Ruby – Click Here)



If your court, legislature or council has FTR software or hardware products, and capturing, storing, transcribing and dissemination of record is critical to your organizational mission, you need FTR’s Emerald Service Contract. The Emerald Service Contract is FTR’s enhanced support contract, and includes the standard telephone support contract as well as a hardware service package, providing you with effortless answers to any questions you have on FTR products, and the peace of mind that any equipment failure will be dealt with quickly and efficiently.

Download the brochure here for more infomation (Emerald – Click Here)



If your court, legislature or council has FTR software or hardware products, and capturing, storing, transcribing and disseminating the record is mission critical to your operation, then you need FTR’s Diamond Service Contract. The Diamond Service Contract is FTR’s premium service contract, and provides an enhanced telephone and hardware support package, providing you with effortless answers to any questions you have on FTR products, and the peace of mind that any equipment failure will be dealt with quickly and efficiently.

Download the brochure here for more infomation (Diamond – Click Here)




All of our support contract utilize a customised web based solution,for your contract management.  Using this innovative solution, FTR can provide the following features for any of your contracts.

  • 24 x 7 immediate lookup of your contract details and status using a standard web browser.
  • Ability to add additional staff to your contract at no additional costs.
  • Online Certificate (Printable), indicating the products currently supported.
  • Electronic submission and agreement to the contract removing the need for paper based contracts.
  • Automated renewal notification, no having to remember when the contract will expire.
  • Immediate entry into our support database.
  • Access and download at any time the contract term and conditions.

FTR Product Warranty details on new products.